Too Friendly Customs Agreement

By accepting the following conditions, you are agreeing:

  • All designs you have provided us are of your original intellectual property. You understand and agree we are providing a making service only. If the designs you have provided us are not your original designs, that you take full responsibility for the copyright infringement and not Too Friendly.
  • Once a project start date is arranged, we require the deposit on your quote estimate to be paid 7 days prior to lock you in. Otherwise your project may be bumped till our next available time.
  • Changes are only to be made during the design and digital modelling stage; or you will be charged for additional labour and material costs.
  • You understand and agree your final invoice may vary to the original estimate – less or more – depending on project changes, and increase to labour and material costs.
  • You understand that your final invoice may include an admin charge for correspondence.
  • Due to the unpredictable nature of pottery plaster and ceramics, you understand project timelines can be extended past the original provided time estimate. These changes are not reasons for discounted order requests.
  • Your order cannot be collected or shipped till we have received proof of your final payment. You will be provided images and a details of your order once completed.
  • All custom digital modelling and/or3D printing, plaster molds, ceramic work, or customs services are non-refundable. If your item’s are damaged or defective upon delivery, this exception does not apply. In this case we’ll take care of it and find the best solution to correct any problems.
  • You understand we may possibly create social media content of your project during production and the final result. This includes; Instagram (feed & stories), Tik Tok, and Youtube. Your project will also be included on our website portfolio page. Please inform us if you have concerns with us sharing.

If you agree with our conditions, please fill out the details below:

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